Gyroor EB263 Electric Bike Trail Rider Essentials Kit
-
Standard Return Period: 30 days from the date of purchase.
-
Return: Returns are accepted within the within 30 days of purchase from the date of purchase. If you are within your first 30 days, please reach out to our Customer Support Team via email at service@gyruorboard.com.
For non-defective items or products that are no longer wanted, the buyer is responsible for return shipping costs. If you need to process a return, please reach out to our Customer Support Team within 30 days of purchase via email at service@gyruorboard.com.
Thank you for your support, and we wish you a joyful holiday shopping experience!
Return
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Returns must be shipped back within 30 days of receiving your return label. Returns initiated after this period will be ineligible for refund.
If you have special circumstances preventing timely return, please contact us in advance. We may grant a one-time extension of up to 15 days upon approval.
Return Address:
HAOLIAN
9453349089
3311 Boyington Drive #300
Carrollton, TX 75006
United States
Order Cancellation & Processing
Customers may request to cancel an order within 1 business day from the date of purchase.
If a cancellation request is submitted before the order has been shipped and within the 1-business-day cancellation period specified on our website, the order can be canceled and the payment will be refunded to the original payment method.
Once an order has been shipped, it can no longer be canceled. If you wish to return a shipped order, please refer to our Return & Refund Policy for applicable return conditions and procedures.
We typically process orders within 1 business day after the order is placed. Orders are normally prepared for shipment during this processing period.
Because orders may be processed and shipped quickly, customers who wish to cancel an order should contact our Customer Support Team as soon as possible at service@gyruorboard.com.
Partial refunds may be issued in the following situations:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, we will process the refund to your original payment method within 2–3 business days. After the refund has been processed, please allow an additional 5–10 business days for the refund to appear in your account, depending on the processing speed of your bank or payment platform.
Note: Actual refund arrival times may vary depending on your bank, credit card issuer, or payment platform.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@gyruorboard.com .
Sales items(if applicable)
Only regular-priced items are eligible for refunds, the sale items cannot be refunded.
Exchanges (if applicable)
We only offer exchanges for items that are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at service@gyruorboard.com .
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
If the return is due to customer preference (for example, the item is no longer wanted), the customer is responsible for the return shipping costs. The specific fee should be based on the express company you choose.(If you receive a refund, the cost of return shipping will be deducted from your refund.)
If the return is due to our error (such as receiving a defective, damaged, or incorrect item), we will cover the return shipping costs.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75, as we cannot guarantee receipt of returned packages.
Shipping Policy:
What carriers we use: Fedex, UPS, and USPS
- It may take 6-12 hours to process your order. Once your order has been processed, you will receive an email confirming that your order has been shipped.
- Shipping Fees and Timing: Free shipping on orders over $90 in the United States and Canada. We strive to deliver your order within 2-5 business days in the US and CA.
- To track your order, please visit your gyroor account or the shipping confirmation email.
Note: Please fully charge the product before using it for the first time. In addition, if you do not use the product for a long time, please charge the battery once a month.
What is Covered ?
6 Months for the battery and 1 year for all other parts, Man-made damage and water ingress are not covered by the warranty.
This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for one year from the date of invoice. This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser.
Gyroorboard will either repair or replace the product at no charge, using new replacement parts. The original purchaser will be responsible for all shipping costs to and from the facility.
This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance.
If you receive a board that is defective, returns are accepted within the first 30 days from the date of purchase. If you are within your first 30 days, please reach out to our Customer Support Team via email at service@gyruorboard.com. And arrange sending back to us. We will replace the board with a new one within 5 days.
If the product was damaged during the freight, please refuse to sign for the package and return it to us. Then contact us immediately.
Please feel free to contact us at: service@gyruorboard.com if you have any further questions about our warranty policy.
Limitation of Liability:
In no event shall Gyroorboard be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. Gyroorboard is not liable for property damage, personal injury, or death.
The EB263 electric bike has been rigorously tested to meet applicable UL
certified, delivering reliable performance and enhanced protection for your everyday rides. We are committed to upholding these high-quality benchmarks so you can ride with greater confidence.
To back this commitment, we maintain complete internal test reports and retained samples for every production batch. The following core safety metrics have been verified against UL requirements:
- Overcharge Protection – The intelligent BMS automatically cuts power once the battery reaches full charge, eliminating overcharging risks.
- Short‑Circuit Protection – The circuit design includes instantaneous interruption to disconnect current under abnormal conditions.
- Thermal Cutoff – Continuous temperature monitoring of the battery and motor triggers speed reduction and power shutoff if overheating is detected.
- Flammability Rating – The charging port and internal wiring are built with flame‑retardant materials that achieve a V‑0 rating – the highest level under UL standards.